Last Updated: June 6, 2022
1. The Scope of This Policy
This policy applies to all Zantango users, including Users and Experts, and to all Zantango platforms and services, including our apps, websites, features, and other services (collectively, the "Zantango Platform"). Please remember that your use of the Zantango Platform is also subject to our Terms of Service.
2. The Information We Collect
When you use the Zantango Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like third-party services, and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:
A. Information You Provide to Us
User Account Registration. When you create an account with Zantango, we collect the information you provide us, such as your name, email address, and payment information. You may choose to share additional info with us for your User profile, like your photo or saved addresses (e.g., home or work), and set up other preferences (such as your preferred pronouns). We also collect forms of online payment as required.
Expert Information. If you sign up an Expert, we will collect the information you provide in your Sign In, including your area of expertise, your email address and your home area location. In addition, as the site and app move forward, we will collect payment information thatyou provide us, including your bank routing numbers, and tax information. We may need additional information from you at some point after you become an Expert, including information to confirm your identity (like a photo).
Ratings and Feedback. When you rate and provide feedback about Users or Experts, we collect all of the information you provide in your feedback.
Communications. When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.
B. Information We Collect When You Use the Zantango Platform
Usage Information. We collect information about your interactions with the Zantango Platform like our apps and websites, including the pages and content you view and the dates and times of your use.
Device Information. We collect information about the devices you use to access the Zantango Platform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 5G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens.
Communications Between Users and Experts. We work both internally and with third parties to facilitate phone calls, video chats, and text messages between Users and Experts without sharing either party's actual communication information, such as phone number, with the other. For security purposes, we may also monitor or record the contents of phone calls or video chats made through the Zantango Platform, but we will always let you know we are about to do so before the call or chat begins.
Address Book Contacts. You may set your device permissions to grant Zantango access to your contact lists and direct Zantango to access your contact list, for example to help you refer friends to Zantango. If you do this, we will access and store the names and contact information of the people in your address book.
Cookies, Analytics, and Third-Party Technologies. We collect information through the use of "cookies", tracking pixels, data analytics tools like Google Analytics , SDKs, and other third-party technologies to understand how you navigate through the Zantango Platform and interact with Zantango advertisements, to make your Zantango experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Zantango Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may miss out on certain features of the Zantango Platform.
C. Information We Collect from Third Parties
Third-Party Services. Third-party services provide us with information needed for core aspects of the Zantango Platform, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your Zantango experience. These third-party services include background check providers, insurance partners, financial service providers, marketing providers, and other businesses. We obtain the following information about you from these third-party services:
Enterprise Programs. If you use Zantango through your employer or other organization that participates in one of our Zantango Business enterprise programs, we will collect information about you from those parties, such as your name and contact information.
Referral Programs. Friends help friends use the Zantango Platform. If someone refers you to Zantango, we will collect information about you from that referral including your name and contact information.
Other Users and Sources. Other users or public or third-party sources such as law enforcement or media may provide us information about you, for example as part of an investigation into an incident or to provide you support.
3. How We Use Your Information
We use your personal information to:
Providing the Zantango Platform. We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platform. To do this, we use your personal information to:
Maintaining the Security and Safety of the Zantango Platform and its Users. Providing you a secure and safe experience experience on our platform, both on the website and on our apps. To do this, we use your personal information to:
Building and Maintaining the Zantango Community. Zantango works to be a positive part of the community. We use your personal information to:
Providing Customer Support. We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:
Improving the Zantango Platform. We are always working to improve your experience and provide you with new and helpful features. To do this, we use your personal information to:
Responding to Legal Proceedings and Requirements. Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.
4. How We Share Your Information
We do not sell your personal information. To make the Zantango Platform work, we may need to share your personal information with other users, third parties, and service providers. This section explains when and why we share your information.
A. Sharing Between Zantango Users
Users and Experts.
Referral Programs. If you refer someone to the Zantango Platform, we will let them know that you generated the referral. If another user referred you, we may share information about your use of the Zantango Platform with that user. For example, a referral source may receive a bonus when you join the Zantango Platform or complete a certain number of rides and would receive such information.
B. Sharing With Third-Party Service Providers for Business Purposes
Depending on whether you're a User or an Expert, Zantango may share the following categories of your personal information for a business purpose (as we have done for the preceding 12 months) to provide you with a variety of the Zantango Platform's features and services:
We disclose those categories of personal information to service providers to fulfill the following business purposes:
C. For Legal Reasons and to Protect the Zantango Platform
We may share your personal information in response to a legal obligation, or if we have determined that sharing your personal information is reasonably necessary or appropriate to:
D. In Connection with Sale or Merger
We may share your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.
E. Upon Your Further Direction
With your permission or upon your direction, we may disclose your personal information to interact with a third party or for other purposes.
5. How We Store and Protect Your Information
We retain your information for as long as necessary to provide you and our other users the Zantango Platform. This means we keep your profile information for as long as you maintain an account. We retain transactional information such as rides and payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations. If you request account deletion, we will delete your information as set forth in the "Deleting Your Account" section below.
We take reasonable and appropriate measures designed to protect your personal information. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.
6. Your Rights And Choices Regarding Your Data
As explained more below and on our privacy homepage, Zantango provides ways for you to access and delete your personal information as well as exercise other data rights that give you certain control over your personal information.
A. All Users
Email Subscriptions. You can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. We will still send you transactional and relational emails about your use of the Zantango Platform.
Text Messages. You can opt out of receiving commercial or promotional text messages by texting the word END to 46080 from the mobile device receiving the messages. You may also opt out of receiving all texts from Zantango (including transactional or relational messages) by texting the word STOPALL to 46080 from the mobile device receiving the messages. Note that opting out of receiving all texts may impact your use of the Zantango Platform. Experts can also opt out of Expert-specific messages by texting STOP in response to a Expert SMS. To re-enable texts you can text START in response to an unsubscribe confirmation SMS.
Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Zantango Platform (such as receiving a notification that your ride has arrived).
Profile Information. You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.
Location Information. You can prevent your device from sharing location information through your device's system settings. But if you do, this may impact Zantango's ability to provide you our full range of features and services.
Cookie Tracking. You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may be missing out on certain features of the Zantango Platform.
Do Not Track. Your browser may offer you a "Do Not Track" option, which allows you to signal to operators of websites and web applications and services that you do not want them to track your online activities. The Zantango Platform does not currently support Do Not Track requests at this time.
Deleting Your Account. If you would like to delete your Zantango account, please visit our privacy homepage. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to resolve open insurance claims, or we may be obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes.
B. California Residents
The California Consumer Privacy Act provides some California residents with the additional rights listed below. To exercise these rights see the "Exercising Your California Privacy Rights" section or visit our privacy homepage.
Right to Know. You have the right to know and see what data we have collected about you over the past 12 months, including:
Right to Delete. You have the right to request that we delete the personal information we have collected from you (and direct our service providers to do the same). There are a number of exceptions, however, that include, but are not limited to, when the information is necessary for us or a third party to do any of the following:
Other Rights. You can request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. You also have the right not to be discriminated against for exercising any of the rights listed above.
Exercising Your California Privacy Rights. To request access to or deletion of your personal information, or to exercise any other data rights under California law, please contact us using one of the following methods:
Website : You may visit our privacy homepage to authenticate and exercise rights via our website.
Email webform : You may write to us at email@example.com to exercise rights.
To respond to some rights we will need to verify your request either by asking you to log in and authenticate your account or otherwise verify your identity by providing information about yourself or your account. Authorized agents can make a request on your behalf if you have given them legal power of attorney or we are provided proof of signed permission, verification of your identity, and confirmation that you provided the agent permission to submit the request.
Response Timing and Format. We aim to respond to a consumer request for access or deletion within 45 days of receiving that request. If we require more time, we will inform you of the reason and extension period in writing.
7. Children's Data
Zantango is not directed to children, and we don't knowingly collect personal information from children under the age of 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us at our Help Center.
8. Links to Third-Party Websites
The Zantango Platform may contain links to third-party websites. Those websites may have privacy policies that differ from ours. We are not responsible for those websites, and we recommend that you review their policies. Please contact those websites directly if you have any questions about their privacy policies.
We may update this policy from time to time as the Zantango Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the Zantango Platform or by some other method of communication like email. When you use Zantango, you are agreeing to the most recent terms of this policy.
10. Contact Us
If you have any questions or concerns about your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you to contact us at firstname.lastname@example.org.